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Maximize year range in Date type field

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edited Jan 4, 2021 3:46PM in Agent Desktop

Summary

Increase year range in date data type custom field

Content

Hi,

Can we maximize the date range in OSvC. We have some dates in database which are in 2048, 2080. However, service cloud accepts date start from 1970 to 2100 but only in Customer portal pages/end user pages NOT IN Agent console. I found

EU_MAX_YEAR - Sets the maximum year displayed in the drop-down menu when searching by date.

This setting supports 3 types of values:
  1) offset values such as -5 or +5 which return the current year +/- the offset
  2) an actual year value (between 1970 and 2100)
  3) a blank value which returns the current year

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