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BUI - Fetch thread headers — Cloud Customer Connect
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BUI - Fetch thread headers

Accepted answer
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edited Jan 6, 2021 10:23AM in Agent Desktop 5 comments

Summary

Fetch Customer name, Account name + date of incident threads

Content

Hi, 

I am new to BUI extensions. I apologize in advance if this question was already addressed.

I am trying to retrieve the full incident thread (including open notes and responses). I would also like to retrieve the thread headers with the customer name, account name, and date. 

I was able to get the content, but unable to get the headers. How can I accomplish this?

I attached a code sample of what I have already tried. 
 

Thank you, 

Eitan 

Version

20B

Code Snippet

//first attempt  
 ORACLE_SERVICE_CLOUD.extension_loader
                .load("Global Extension", "1")
                .then(function (extensionProvider) {
                    extensionProvider.registerWorkspaceExtension(function (
                        workspaceRecord
              
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