You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

BUI - Fetch thread headers

Accepted answer
32
Views
5
Comments
edited Jan 6, 2021 10:23AM in Agent Desktop 5 comments

Summary

Fetch Customer name, Account name + date of incident threads

Content

Hi, 

I am new to BUI extensions. I apologize in advance if this question was already addressed.

I am trying to retrieve the full incident thread (including open notes and responses). I would also like to retrieve the thread headers with the customer name, account name, and date. 

I was able to get the content, but unable to get the headers. How can I accomplish this?

I attached a code sample of what I have already tried. 
 

Thank you, 

Eitan 

Version

20B

Code Snippet

//first attempt  
 ORACLE_SERVICE_CLOUD.extension_loader
                .load("Global Extension", "1")
                .then(function (extensionProvider) {
                    extensionProvider.registerWorkspaceExtension(function (
                        workspaceRecord
              
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!