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Auto Update Email Based

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edited Jan 11, 2021 4:00PM in Agent Desktop 2 comments

Summary

Send out an update email based on a set time frame

Content

We are attempting to create a rule that will allow us to send out an update email based on a set time frame after the ticket was created/updated.  We had similar rules from years ago that still work but when we try and set this rule up using the same perimeters it does not seem to be working.

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