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In the agent Browser UI, is it possible to display the chat toast notification on top of other windo

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edited Jan 14, 2021 5:56PM in Agent Desktop 1 comment

Summary

When agents are working with multiple windows and browser tabs - they need to see incoming chats while the the BUI session is in the background

Content

When an agent receives a toast notification, either regarding a new incoming chat or a new response in a chat that is currently in progress, we would like them to be able to see the notification even when the browser tab or window are in the background.
That is, while another window or browser tab are active / in focus.

This behavior is available in the Agent Desktop UI via:
File > Options > Communication Center > Incoming Chat Assignment Notification > Show Toast

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