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Access the Knowledge base externally with (Google) bot

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edited Jan 20, 2021 4:35PM in Integrations and APIs 7 comments

Summary

Access the Knowledge base externally with (Google) bot

Content

Good day!

I've been asked to research how an external bot (in this case Google) would be able to access some of our KB articles in order to read them out to callers on the telephone.  Would this be done by connecting to an API, etc?  I'm hoping someone can direct me to an Oracle KB article with directions or more information.  

Thanks in advance!   

Version

19c

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