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BUI EXtension: link child(task) to parent(Incident)

Accepted answer
edited Jun 13, 2022 4:13AM in General Technical Discussions 1 comment


Need some help with linking task workgroupentity to parent incident



We have an addin in place to open an new task workpace in a workgroup from the parent(incident) wokspace.

The task workspace is displayed correctly but the id of the parent incident is not set in the task so there is no relation.

Can anyone tell me how to create a parent child relationship in this case?

The following code is in place:

ORACLE_SERVICE_CLOUD.extension_loader.load(myAppId).then(function (extensionProvider) {
        extensionProvider.registerWorkspaceExtension(function (worksapceRecord) {
            worksapceRecord.editWorkspaceRecord('Incident', incidentId).then(function (incWorkspaceRecord) {
                incWorkspaceRecord.getWorkGroupContext().then(function (workgroupContext) {

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