Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
How to route incidents with global teams so that if incident is responded in UK and customer comes b — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to route incidents with global teams so that if incident is responded in UK and customer comes b

Question
11
Views
0
Comments
edited Jun 8, 2022 11:32AM in General Technical Discussions

Content

How to route incidents with global teams so that if incident is responded in UK and customer comes back in US time zone, US agent should be able to respond it and incident should not remain in his inbox. incident should be visible in Incidents report and should be selectable by Fill Inbox button on several replies.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!