You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Can I Group Workspace Rules in BUI

Received Response
37
Views
1
Comments
edited Jan 26, 2021 9:24PM in Agent Desktop 1 comment

Summary

Grouping Workspace Rules in BUI

Content

I have multiple incident queues that will be moving from .NET to BUI and I'd like to consolidate the workspace rules before moving to BUI.  Currently we have about 30 incident queue and each of those use differently signatures, categories and products therefore we have quite a bit of workspace rules.  I would like to know if the rules can be grouped as long as they're performing the same action.  For example:  When the editor loads or a button is clicked - But only if the "queue in list" equals (I want to select multiple here) - Then "add standard

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!