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Can I Group Workspace Rules in BUI

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edited Jan 26, 2021 9:24PM in Agent Desktop 1 comment

Summary

Grouping Workspace Rules in BUI

Content

I have multiple incident queues that will be moving from .NET to BUI and I'd like to consolidate the workspace rules before moving to BUI.  Currently we have about 30 incident queue and each of those use differently signatures, categories and products therefore we have quite a bit of workspace rules.  I would like to know if the rules can be grouped as long as they're performing the same action.  For example:  When the editor loads or a button is clicked - But only if the "queue in list" equals (I want to select multiple here) - Then "add standard

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