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Performance Issues with the ExternalReportWSSService

edited Jun 8, 2022 12:10PM in General Technical Discussions


We are seeing response times for the ExternalReportWSSService averaging as long as 20.3 seconds


The ExternalReportWSSService is used by several companies to query Oracle (Cloud) for data that is not otherwise included in a particular web service. Using this service is essential for enabling desired/required functionality across Inventory Cloud and Manufacturing Cloud. Just a few examples of data being fetched by this web service include: 

  • Item Transaction Defaults
  • Manufacturer/supplier part number
  • SSCC Number generation
  • Data for printing custom packing lists (after picking)
  • Get AccountAliasIssueStructureNumber
  • Get segments
  • Get Receipt Traveler
  • And more

Improving the performance of the ExternalReportWSSService would provide a better/faster user experience as workers execute critical SCM transactions.  Perhaps "upgrading" the service to REST might help?

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