Your UX is waiting ...interact, engage, explore in Las Vegas at CloudWorld 2023

Learn more
Integrate CTI with existing telephony vendor for BUI — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Integrate CTI with existing telephony vendor for BUI

Accepted answer
69
Views
1
Comments
edited Jun 13, 2022 4:13AM in General Technical Discussions 1 comment

Content

Hi,

We have an existing telephonic vendor with the CTI integration for agent console. Now we want to move the CTI functionality to BUI. And in order to screenpop the workspace whenever a customer calls we need to provide an URL to the telephonic vendor so that the phone number would come from the Phone system. 

For this can we create an extension which will fetch number from the telephonic vendor and will include that number in to a link. So that when we trigger that url in any browser a screenpop will appear and will search for the contact with that phone number.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!