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issue with html text when updating a text/area field

Received Response
edited Jun 8, 2022 12:10PM in General Technical Discussions 2 comments


Hi, we have created a customized text/area field on the incident called clz_note. When sending text into this field via a soap integration (I.CustomFields.c.clz_note (in Connect Object Explorer entity format)) it shows the text with some html tags, and does not show the actual character, in this case Swedish. Result ex.

 Redan påbörjad i annat ärende. Erika Ekström_

Is there anyway to find out which datatype this field has in the db?

Anyone have any idea of how to resolve this? I have looked through the community and the help with out any luck. 

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