Save record using keyboard Shortcuts on the Agent Browser UI
SummaryIn the Agent Browser UI, Is it possible to save the current record using keyboard shortcuts such as: ctrl+s and ctrl+Shift+s
In the Agent Desktop UI we are able to use many keyboard shortcuts, as listed in this article:
Answer ID 2488 - Shortcuts and hotkeys used in Oracle B2C Service
In the Agent Browser UI however, many shortcuts do not work.
For example, "Save" (ctrl+s) and "Save and Close" (ctrl+Shift+s).
When I press ctrl+Shift+s - nothing happens
When I press ctrl+s - the "Save As" dialogue appears with the option to save the entire web page as an HTML file. It does not save the changes made to the incident record.