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Save record using keyboard Shortcuts on the Agent Browser UI

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edited Feb 1, 2021 2:42PM in Agent Desktop 3 comments

Summary

In the Agent Browser UI, Is it possible to save the current record using keyboard shortcuts such as: ctrl+s and ctrl+Shift+s

Content

In the Agent Desktop UI we are able to use many keyboard shortcuts, as listed in this article:
Answer ID 2488 - Shortcuts and hotkeys used in Oracle B2C Service

In the Agent Browser UI however, many shortcuts do not work.
For example, "Save" (ctrl+s) and "Save and Close" (ctrl+Shift+s).

In incidents:
When I press ctrl+Shift+s - nothing happens
When I press ctrl+s - the "Save As" dialogue appears with the option to save the entire web page as an HTML file. It does not save the changes made to the incident record.

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