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Integrate OCI Alarms with B2C Service

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edited Feb 25, 2021 4:09PM in Modern Platform Extensibility

Summary

Learn how to automate service operations for OCI events using Oracle B2C Service

Content

Oracle customers may use Oracle Cloud Infrastructure (OCI) Alarms to provide automatic IT support based on the performance of Cloud Infrastructure. Oracle B2C Service and Oracle B2B Service may both be used to manage incidents or service requests that require service engagement, such as notifying staff of broader service issues, proactive customer interaction, or other services managed through the contact center.  The process below demonstrates the flow of information from Oracle Cloud Infrastructure to CX Service in order to trigger a service process.

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