You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Do we have reply all feature available in OSvC

Accepted answer
12
Views
3
Comments
edited Feb 2, 2021 8:41AM in Agent Desktop 3 comments

Content

Hi All,

We have a situation where agent sends response to different users, we are looking for a feature like Reply All in Outlook where agent add CC contact once and all user start getting emails in every response.

Currently when response send to customer agent has to add CC contacts manually and agents has to repeat same steps again and again, this very annoying.

if OSvC has any feature like this then please suggest me how to enable it.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!