Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Effective use of Non-Contact Center function. — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Effective use of Non-Contact Center function.

Received Response
16
Views
2
Comments
edited Jun 8, 2022 10:31AM in Agent Desktop 2 comments

Summary

We have Non-Contact Center staff account licenses, but I'd like to learn some "best practice" uses of this feature.

Content

We purchased this add-on with the belief that we could occasionally reach out beyond our Named seats to subject matter experts within our organizations. As is typical with Oracle documentation, straightforward answers probably exist down some rabbit hole...but I haven't gotten there.

Has someone used this feature in their organization, and could you steer me towards some useful information?

 

Version

Service Cloud v20b

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!