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Effective use of Non-Contact Center function.

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edited Jun 8, 2022 10:31AM in Agent Desktop 2 comments

Summary

We have Non-Contact Center staff account licenses, but I'd like to learn some "best practice" uses of this feature.

Content

We purchased this add-on with the belief that we could occasionally reach out beyond our Named seats to subject matter experts within our organizations. As is typical with Oracle documentation, straightforward answers probably exist down some rabbit hole...but I haven't gotten there.

Has someone used this feature in their organization, and could you steer me towards some useful information?

 

Version

Service Cloud v20b
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