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Updating $solutions variable on SmartAssistant

edited Jun 8, 2022 11:32AM in General Technical Discussions


Want to update how information is displayed in the $solutions variable for SmartAssistant


Hi, we are appending SmartAssistant in an Auto-Note so that our agents can see what was proposed to the end-user upon incident creation. We may move to Auto-Response in the future once we are sure the SmartAssistant suggestions are accurate.

The $solutions variable for SmartAssistant displays the following:

"The following answers might help you immediately. (Answers open in a separate window.)
Answer Link: (Answers.Summary)
Answer Link: (Answers.Summary)
Answer Link: (Answers.Summary)"

FOLLOWING_ANS_HELP_IMMEDIATELY_MSG is the message base for the line above the list of answers, but I can't find how to update the way the answer list is displayed. We want to display the Answer ID for each suggested answer. Is there any way to add it?

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