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Secure Agent Browser UI API Calls — Cloud Customer Connect
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Secure Agent Browser UI API Calls

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edited Feb 11, 2021 1:18AM in Agent Desktop 1 comment

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Hello, we are currently moving our .NET addins to BUI and have been doing poc to see how we'll go about certain functionalities. Below describes our current CX implementaton:

1. We are using a custom contact workspace addin for the whole application.

2. The data being displayed and processed are pulled from outside source (C1, CCB) and the only standard object we use is contact object. Data are being accessed by post/get api calls to/from the source application.

We are transferring this exact same functionality to BUI but we're having security concerns as details of api calls can be accessed thru browser's dev tools. Some data will not be displayed and will only be used for business logic.

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