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SLA is not working on BUI — Cloud Customer Connect

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SLA is not working on BUI

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Feb 17, 2021 1:00PM edited Jun 8, 2022 11:32AM in General Technical Discussions 1 comment

Summary

For an Incident, SLA Instance dropdown shows No Value on BUI however it shows name of SLA on console

Content

For an Incident, SLA Instance dropdown shows "No Value" on BUI however it shows name of applied SLA on console.

Version

Oracle Service Cloud 19D (Build 263) Browser UI Version : 3.21.02.08-b0001

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