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Why is Answer ID shown as text? — Cloud Customer Connect
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Why is Answer ID shown as text?

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edited Feb 22, 2021 3:42AM in Agent Desktop 3 comments

Summary

Is the Answer ID for Answer Versions supposed to show the text value of the Summary?

Content

In the Answer workspace Answer Versions (both Drafts and Historical) the Answer ID field shows as the string value of the Summary rather than the number of the Answer ID. Is this expected behaviour and if so, why?

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