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Knowledge Article: Approvals Triage - Configuring complete approval path for a notification — Cloud Customer Connect
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Knowledge Article: Approvals Triage - Configuring complete approval path for a notification

Question
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edited Feb 22, 2021 8:54AM in Self Service Procurement

Summary

Why does my requisition approval not continue through the designated approval hierarchy and move to Status Approved right away after the first approval is complete?

Content

Support / Customers,

There were a couple of recent queries / bug on why the Requisition approvals did not follow through the complete path of the pre-designated approval hierarchy.

Details:

There were 4 approval group based routings in sequence in this specific case. But what the customer observed is that as soon as the first approver completes the approval, the entire requisition went into status: Approved.

What the customer wanted was for the approval to be routed to the next set of approvers using the next approval group configuration.

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