What are WebHooks and how to use it in B2C Service

*** Admin Note - Information on this post is outdated and may not be valid now****

For the Latest information on webhooks please refer- to https://cx.rightnow.com/app/answers/detail/a_id/11712

Content

Overview

Webhooks are HTTPS-based callbacks to an external application that occur when certain events are triggered in B2C Service. They provide a mechanism to notify subscribing applications whenever events of interest occur within B2C Service. These events can occur when a new record is created, a record is updated, or due to business rule action.

Webhooks allows admins to configure events of interest and the URL to which the events should be streamed, when it happens. Webhooks feature within B2C Service, is an alternate to polling mechanism for events and it provides capabilities like retry logic, error management, batching and requires less work on your end.