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Prevent access to attachment files in message tab

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edited Mar 4, 2021 12:13AM in Agent Desktop 1 comment

Content

Hi friends,

For security reasons, our customer wants to prevent their agents to access the attachment files in the Message Tab after an incident gets resolved (paperclip icon). To make invisible the whole Message Tab is not possible because of the other information, so I wanted to know, is there any way or funtionality in Oracle Service Cloud to disable the attachment paperclip in the Message Tab? JPG attached.
 


Thanks in advice!
David

Version

19A
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