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Hide/disable the select a guide in bui — Cloud Customer Connect
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Hide/disable the select a guide in bui

Received Response
edited Jun 8, 2022 10:31AM in Agent Desktop 4 comments




We would like to hide/disable the select a guide in bui in the incident. But when we choose deselect the "Show Select Button" in the incident workspace, it stops a guide from being loaded at all in the bui incident (the incident workspace has a rule to launch a specific guide on create). Screenshots in the attachment.


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