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how to create additional categories to be made available in the Knowledge set up page. — Cloud Customer Connect
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how to create additional categories to be made available in the Knowledge set up page.

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edited Jun 8, 2022 8:36AM in Agent Desktop 1 comment

Summary

While creating a knowledge article each article can be tagged to a category to organize the article.

Content

While creating a knowledge article each article can be tagged to a category to organize the article. Looking for solution on how the knowledge article category can be added while setting up Knowledge. 

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