Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
how to create additional categories to be made available in the Knowledge set up page. — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

how to create additional categories to be made available in the Knowledge set up page.

Received Response
7
Views
1
Comments
edited Jun 8, 2022 8:36AM in Agent Desktop 1 comment

Summary

While creating a knowledge article each article can be tagged to a category to organize the article.

Content

While creating a knowledge article each article can be tagged to a category to organize the article. Looking for solution on how the knowledge article category can be added while setting up Knowledge. 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!