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Create an Unpublishing Note in Knowledge Advanced

Received Response
edited Jun 8, 2022 8:36AM in Agent Desktop 1 comment


Hi all

We are wanting to track the reason that articles are unpublished. Currently we are having to edit the articles, update the Reason for Edit field, Save and then Unpublish.

I'm hoping there is a more elegant solution than this 

We have looked at work flows, however these all look forward moving i.e toward publishing. Also we already have a review/publish workflow on all pages, an it doesn't look like you can put 2 work flows.

I don't know if there is a configuration option I am missing, of if this needs to head to the idea lab 

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