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Knowledge Base Add/Edit permission Modification — Cloud Customer Connect
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Knowledge Base Add/Edit permission Modification

Received Response
edited Jun 8, 2022 8:36AM in Agent Desktop 2 comments


Hi All,

Please note we have a requirement as below

I have two profiles A and B. Both are having Knowledge base access.

Here Profile 'A' created 10 Answers. Profile 'B' Created 5 Answers.

My requirement is, profile A should not edit profile B-created Answers. The same scenario for, Profile B should not edit profile A-created answers. 

Is it possible to achieve this?

Looking forward to your comments.



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