Edit Thread content via Add-In
I'm working on a project that requires me to update a thread item using an add-in. It appears to be possible based on the documentation (see the section "Edit or Convert a Response Thread" in Connect Web Services for SOAP). In that documentation, it says the following:
You can perform the following operations on an incident thread:
- Edit or remove the thread content
- Change the thread entry type from 'Response' to 'Private Note'
In the CPHP docs, there's an example that shows how to "update the content of an existing thread and/or change response type thread to a private note" -- so that seems to also confirm that it can be done.