Using BUI how do I remove default settings for Best Answer when responding to an Incident
Summary
How do I remove the re-selected default settings?Content
Hi, I'm using BUI, when I'm responding to an Incident and select the hourglass for the knowledgebase window to open, it has default settings, which are pre-selected according to the subject, product, and category. How do I remove the default settings, because it is not always correct once you review the incident. The default settings are: Product Hierarchy, Category Hierarchy, Access Level and Phrases.
Version
Oracle Service Cloud 20B (Build 266) Browser UI Version : 3.21.03.23-b0010
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