Using BUI how do I remove default settings for Best Answer when responding to an Incident
SummaryHow do I remove the re-selected default settings?
Hi, I'm using BUI, when I'm responding to an Incident and select the hourglass for the knowledgebase window to open, it has default settings, which are pre-selected according to the subject, product, and category. How do I remove the default settings, because it is not always correct once you review the incident. The default settings are: Product Hierarchy, Category Hierarchy, Access Level and Phrases.