You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Embedded Chat

Question
66
Views
0
Comments
edited Jun 8, 2022 12:10PM in General Technical Discussions

Summary

We are needing to use a custom JSON file for an off site chat

Content

We have an embedded chat with a custom JSON that works on our own site. But off site, we can't reference the JSON file in our directory. Is there any way to do this? It seems like im missing something. I tried referencing the file path with a url but nothing has worked for data-oit-config-url = "OIT.json"

Code Snippet

<script
    id="oit-loader"
    data-oit-config-url = "OIT.json"
    src="https://site.widget.custhelp.com/s/oit/latest/common/v0/libs/oit/loader.js" async>
</script>

    <inlay-oracle-chat-embedded
    
        id="chatInlay"
        class="inlay"
        inlay-hidden="true"
        polling-enabled="true"
        queue-id = "000"
        site-type="osvc"
        site-url="site.widget.custhelp.com"
        >
    </inlay-oracle-chat-embedded>

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!