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Apply multiple SLAs to a single incident — Cloud Customer Connect
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Apply multiple SLAs to a single incident

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edited Apr 16, 2021 2:19PM in Agent Desktop 1 comment

Summary

Wondering how to apply multiple SLAs to one incident

Content

Has anyone been successful at applying more than one SLA to a single incident? We have a need to apply SLAs that limit the amount of incidents an organization can submit but we also have separate SLAs that we need to apply at the same time to the same incident that will keep track of response goals. We want to avoid having to build out individual SLAs that will do both because we have many use cases and this would result in hundreds of SLAs. 

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