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Not able to acquire lock for call to 'account_move'. without lock

edited Jun 8, 2022 12:10PM in General Technical Discussions


Failed to Update Staff Account via ConnectPHP



I am trying to upload bulk staff account using custom script ConnectPHP via CSV file. I included 5 columns (First name, Last Name, Email, Login, Profile) in CSV file to load into service cloud using custom script written in ConnectPHP. I got an error message while loading 


Error While Updation = Failed: Account::iapiCopyTo failed:

Internal Error Description: Not able to acquire lock for call to 'account_move'. without lock


There is no account with name iapiCopy in the csv file list. I am trying to update user profile from one profile i.e. agent non sso to agent sso.It seems account move api call is not updating staff account. does any one has idea how to fix it

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