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Taxonomy 101 Resources — Cloud Customer Connect
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Taxonomy 101 Resources

edited Jun 8, 2022 8:37AM in Agent Desktop


Participants in the April 26, 2021 KM Best Practices Cloud Customer Connect session asked for some taxonomy resources and references.


Just getting started building your Knowledge taxonomy?  Here are some resources to help.

KM World: Taxonomy 101: The Basics


Taxonomy/Ontology Consutant Heather Hedden
Heather offers an Online Taxonomy Course that you can take individually or with a team and you’ll cover the taxonomy development from A to Z in five jam-packed lessons. Her book, The Accidental Taxonomist, 2nd edition, is also a great learning resource.


Rules? Guidelines? Standards?
If you’re a standards junkie, download a copy of the ANSI/NISO standard for controlled vocabularies: ANSI/NISO Z39.19 

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