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Can we make EFF Visible in RMA Approval Notification ?

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edited Apr 28, 2021 5:06AM in Order Management

Summary

Can we make EFF Visible in RMA Approval Notification ?

Content

Hi Team,

We have created a EFF at SO header level to accommodate the free text comments regarding why the RMA was created.

Now, further, we need this EFF to be visible in the RMA Approval notification, so that the approver can see the comments as to why the RMA was created.

1. Is it possible to make the Header/Line Level EFF visible in the RMA Approval notification ?

2. When we click on the "View Order Details" hyperlink, it shows the Order information-- But the header level EFF details are not visible there, we can just view the line level EFF, SO is there a way to make the Header level EFF visible to the Approver ?

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