Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
Chrome Input Lag with BUI — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chrome Input Lag with BUI

Received Response
18
Views
2
Comments
edited May 3, 2021 3:28AM in Agent Desktop 2 comments

Content

User experiences a delay between typing on the keyboard and text appearing on screen when typing on the incident editor on Chrome - we've done the usual browser-specific troubleshooting steps (e.g. https://www.alphr.com/how-to-fix-input-lag-and-slow-performance-in-google-chrome/ etc.) for this issue to no avail. Furthermore, they are able to use other text input-heavy applications on Chrome such as Gmail without experiencing the same delay, and it seems to be affecting only Service Cloud.

Has anyone else had their users experience this very specific issue? If so, how was it overcome?

Version

20A
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!