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Chrome Input Lag with BUI

Received Response
edited May 3, 2021 3:28AM in Agent Desktop 2 comments


User experiences a delay between typing on the keyboard and text appearing on screen when typing on the incident editor on Chrome - we've done the usual browser-specific troubleshooting steps (e.g. https://www.alphr.com/how-to-fix-input-lag-and-slow-performance-in-google-chrome/ etc.) for this issue to no avail. Furthermore, they are able to use other text input-heavy applications on Chrome such as Gmail without experiencing the same delay, and it seems to be affecting only Service Cloud.

Has anyone else had their users experience this very specific issue? If so, how was it overcome?



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