Inlays chat and CCL

Summary

CCL error

Content

Hi Community,

I've configured the CCL + Embedded chat in an external site, but for some reasons, when I set message-enabled=true, I get an error message - "An error has occured."

This part of the configuration:

        <inlay-oracle-chat-ccl
            id="chatCCL"
            class="inlay"
            agent-minimum="1"
            agent-hide-if-unavailable= "false"
            agent-polling-enabled="true"
            agent-check-enabled="true"
            link-action="fireEvent"
            message-enabled="true"
            link-style="Both"
            site-type="osvc"
            log-level="log"
            site-url="mysite.widget.custhelp.com">
        </inlay-oracle-chat-ccl>

        <inlay-oracle-chat-embedded
             id="chatInlay"
             class="inlay"
             inlay-hidden="true"
             site-type="osvc"
             site-url="mysite.widget.custhelp.com"
             launch-form-fields='[{"name": "FIRST_NAME","required": true},
                                    {"name": "LAST_NAME","required": true}]'    >
        </inlay-oracle-chat-embedded>

 

Thanks,

Kate

Version

20C