What's new in Customer Journeys?

Connect and learn more! ×
Inlays chat and CCL — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Inlays chat and CCL

Question
38
Views
0
Comments
edited Jun 8, 2022 12:10PM in General Technical Discussions

Summary

CCL error

Content

Hi Community,

I've configured the CCL + Embedded chat in an external site, but for some reasons, when I set message-enabled=true, I get an error message - "An error has occured."

This part of the configuration:


        <inlay-oracle-chat-ccl
            id="chatCCL"
            class="inlay"
            agent-minimum="1"
            agent-hide-if-unavailable= "false"
            agent-polling-enabled="true"
            agent-check-enabled="true"
            link-action="fireEvent"
            message-enabled="true"
            link-style="Both"
            site-type="osvc"
            log-level="log"
            site-url="mysite.widget.custhelp.com">
        </inlay-oracle-chat-ccl>

        <inlay-oracle-chat-embedded
             id="chatInlay"
             class="inlay"
             inlay-hidden="true"
             site-type="osvc"
             site-url="mysite.widget.custhelp.com"
             launch-form-fields='[{"name": "FIRST_NAME","required": true},
                                    {"name": "LAST_NAME","required": true}]'    >
        </inlay-oracle-chat-embedded>

 

Thanks,

Kate

Version

20C

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!