Delete Incident Thread of Private Note
SummaryRemove private note from incident thread
We have requirement to remove incident thread / text which is of thread entry type = 1 (as Private Note). Would it be possible in ConnectPHP or REST API ?
I tried with both but no luck
Request End Point - https://abcd--tst1.custhelp.com/services/rest/connect/v1.4/incidents/908801/threads/82172
Method - Delete
"title": "A problem deleting a resource was detected",
"detail": "Error attempting to DELETE resource: Cannot save/update: Incident(ID=908801): \nInternal Error - Pair Error\n Pair Chain: thread=>thread_entry(1)=>acct_id\n Description: no matching prev record found for thread_entry1, action=ACTION_DEL\n",