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Delete Incident Thread of Private Note

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edited Jun 8, 2022 12:10PM in General Technical Discussions 2 comments

Summary

Remove private note from incident thread

Content

Hi,

We have requirement to remove incident thread / text which is of thread entry type = 1 (as Private Note). Would it be possible in ConnectPHP or REST API ? 

I tried with both but no luck 

 

Request End Point - https://abcd--tst1.custhelp.com/services/rest/connect/v1.4/incidents/908801/threads/82172

Method - Delete

Response

{
    "title""A problem deleting a resource was detected",
    "status"400,
    "detail""Error attempting to DELETE resource: Cannot save/update: Incident(ID=908801): \nInternal Error - Pair Error\n  Pair Chain: thread=>thread_entry(1)=>acct_id\n Description: no matching prev record found for thread_entry1, action=ACTION_DEL\n"

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