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Adding To and CC contacts in a mail as Secondary contacts

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edited May 20, 2021 7:34AM in Agent Desktop 6 comments

Summary

Adding To and CC contacts in a mail as Secondary contacts

Content

Hi All,

We want to add all the contacts, which are in the CC and To field  as a secondary/Linked contact for that incident. we have extracted the emails from the To and CC  in the custom fields. Now we want to associated those email as the secondary contacts.

Are there any scripts available to achieve this or any documentation that will help us to achieve this?

Thanks 

Version

20D

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