Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Propose Incident for Answer / Article Link to Incident — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Propose Incident for Answer / Article Link to Incident

Received Response
9
Views
1
Comments
edited May 28, 2021 4:27PM in Agent Desktop 1 comment

Summary

I want to be able to relate Proposed Answers to the Related Incident

Content

When you click Propose Incident within the BUI interface, it pops up a dialog to select the Content Type, and then creates the Answer in the system. 

When the answer is created, there is nothing on the answer that shows the Incident that created the answer. 

When reviewing a proposed answer prior to publishing, I want to be able to look back at the Incident that was used to create the answer. 

We are using Knowledge Advanced

Version

20D
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!