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Propose Incident for Answer / Article Link to Incident — Cloud Customer Connect
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Propose Incident for Answer / Article Link to Incident

Received Response
edited May 28, 2021 4:27PM in Agent Desktop 1 comment


I want to be able to relate Proposed Answers to the Related Incident


When you click Propose Incident within the BUI interface, it pops up a dialog to select the Content Type, and then creates the Answer in the system. 

When the answer is created, there is nothing on the answer that shows the Incident that created the answer. 

When reviewing a proposed answer prior to publishing, I want to be able to look back at the Incident that was used to create the answer. 

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