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Propose Incident for Answer / Article Link to Incident

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edited May 28, 2021 4:27PM in Agent Desktop 1 comment

Summary

I want to be able to relate Proposed Answers to the Related Incident

Content

When you click Propose Incident within the BUI interface, it pops up a dialog to select the Content Type, and then creates the Answer in the system. 

When the answer is created, there is nothing on the answer that shows the Incident that created the answer. 

When reviewing a proposed answer prior to publishing, I want to be able to look back at the Incident that was used to create the answer. 

We are using Knowledge Advanced

Version

20D
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