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CPM check staff signed in

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edited Jun 8, 2021 10:53AM in Integrations and APIs 3 comments

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Hi all,

Just wondering is it possible to check for account signed (staff) in using CPM? I can't see it in the account object docs.

https://documentation.custhelp.com/euf/assets/devdocs/cloud21b/Connect_PHP/Default.htm

I want to be able to check when an incident is updated, if the account the incident is assigned to is logged in and if not unassign them and assign to general queue.

Perhaps something other than CPM can handle that?

 

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