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Query Transactions table for incident through ROQL

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edited Jun 8, 2022 12:10PM in General Technical Discussions 3 comments


I have a report created through analytics for incident Transactions and need the same result set but query through ROQL


It looks that the transaction table in Analytics/Data Dictionary is differently than the Transaction table that I query through ROQL. 

The transaction table only has three fields, while the transaction table in Analytics/Data Dictionary in the Agent Desktop/B2C has many more fields.  

These are the fields I am using in Analytics:
incidents.i_id, transactions.createdn transactions.acct_id,, transactions.tbl, transactions.trans_type

I need to get the same data/fields though ROQL

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