Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Linking email functionality associated with opportunity object — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Linking email functionality associated with opportunity object

Received Response
11
Views
5
Comments
edited Jun 24, 2021 7:11PM in Agent Desktop 5 comments

Content

Hi All.

we have  business requirement regarding email functionality in CRM.

Business wants to allow users to take inbound and outbound emails, we need to turn on the email functionality, and also wants the email to be attached to the opportunity associated with the customer email. They want to stop using lotus notes for emails associated  with a CRM opportunity and want to email within the opportunity itself.

Can anyone confirm, is it possible to implement email functionality in opportunity object?

If yes, please provide your suggestions on how to implement this in CRM.

Any information is helpful for me to move forward.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!