You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is there a way to unassign an incident if it gets updated by the end user?

Received Response
13
Views
2
Comments
edited Jun 30, 2021 3:20PM in Agent Desktop 2 comments

Content

Is there a simple way, other than using business rules, to set the assigned field to No Value if an incident has been updated by the end user via either an email or the customer portal pages?

I thought there was a config setting to do this, but am struggling to find the option.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!