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Is there a way to unassign an incident if it gets updated by the end user?

Received Response
edited Jun 30, 2021 3:20PM in Agent Desktop 2 comments


Is there a simple way, other than using business rules, to set the assigned field to No Value if an incident has been updated by the end user via either an email or the customer portal pages?

I thought there was a config setting to do this, but am struggling to find the option.

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