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Business Rules - checking customer thread for data in cells — Cloud Customer Connect
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Business Rules - checking customer thread for data in cells

Received Response
edited Jul 1, 2021 10:37AM in Agent Desktop 2 comments


We have a supplier that processes our invoices and feeds back the results as successes or failures.  In our rules I need to split out the successes from the failures.  The format has always appeared as:

Processed                       Accepted                  Failed
1                                      1                               0

Processed                       Accepted                  Failed
1                                      0                               1

And I could search for the 1  1  0  or 1  0  1 by copying and pasting this into a rule.  They have now changed the format of the email and the data appears in cells:


Any idea how I could search for this in a rule.  I tried copying/pasting, but that did not work.  There is no other data in the body except for very many specific error messages that I could search for.  Any help would be greatly appreciated.

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