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Show CC/BCC option not visible on Message toolbar in workspace

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edited Jul 13, 2021 9:16AM in General Technical Discussions 2 comments

Summary

Show CC/BCC option not visible on Message toolbar in workspace

Content

Hi,

 

We have an incident workspace where on clicking the rich text editor > options the Pop up is not showing options to Show CC/BCC . Attached is the screenshot. 

Issue is we cannot see CC/BCC emails in an incident in BUI while sending responses. 

 I have gone through the below KB Article but Show CC/BCC options are not visible to me.

https://cx.rightnow.com/app/answers/detail/a_id/1972

Does any one has an idea how can we show CC/BCC in the responses where user can type and select the email ids.

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