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Account Unlock Mechanism

Received Response
edited Jun 8, 2022 11:33AM in General Technical Discussions 4 comments


Account Unlock Mechanism




I have a requirement where we need to Unlock a Locked Staff Account when it gets Locked (Real Time) & send an email to Staff Account saying your account has been Locked .


Can we have a Link placed on the Login page of Oracle Service Cloud that will open a Page (Custom script) with Unlock Mechanism defined in it (CPHP code)

I have checked the Msg base named - USERNAME_PASSWD_ENTERED_INCOR_ACCT_MSG but when I edit this and place an <a> tag it appears fixed on the login page but I want this to be displayed only when user enter incorrect email/password.

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