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Multi Edit Configuration in Incident Workspace

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edited Jul 19, 2021 8:30AM in Agent Desktop 5 comments

Summary

Multi Edit Mailbox Configuration in Incident Workspace

Content

Hi,

Is it possible to do a multi-edit on mailbox in an incident workspace of Oracle B2C like  Assigned to, Status, Queues....? When I tried it, it is not updating. It keeps the original value in the mailbox field.

Version

21 A

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