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Exclude Queues vs Include Queues via workspace rules — Cloud Customer Connect
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Exclude Queues vs Include Queues via workspace rules

Received Response
edited Jul 28, 2021 7:52PM in Agent Desktop 2 comments


Working on workspace rules to not show certain queues based on profiles


We have workspace rules set to EXCLUDE certain queues if you have a certain profile.  However every profile shows all queues.  Which method is Oracle preferred, do you EXCLUDE a list of queues or do you INCLUDE a list of queues.  Last question is do you ever use both INCLUDE and EXCLUDE rules ie. EXCLUDE queue abc and INCLUDE 123



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