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Chat API : Send the agent real time chat status to an external application

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edited Jul 31, 2021 6:06PM in Integrations and APIs 2 comments

Content

Hi Team,

Need to update the agent real time chat status to an external application, i.e. when a OSvC agent changes the chat status to available/unavailable, should capture the real time chat status and send to an external application.

Please share your thoughts.

Thanks in Advance,

Sujith

 

Version

Customer Portal 3.8, 21B
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