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Engagement Panel JavaScript API

Question
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edited Jun 8, 2022 12:11PM in General Technical Discussions

Summary

How to get/update agent real time chat status

Content

Hi Team,

I have a requirement to send the real time agent chat status to an external application from OSvC, also want to update the agent chat status in OSvC from an external application. As per the documentation # looks like this is possible by JavaScript engagement panel API while using in BUI. I was trying to load the API (Chat API url) and trigger the event to set the agent status, but always getting timeout error.

Basic Steps :

 

  • Load the Engagment Panel API
  • Get the current agent session with IOracleChatClient.getAgentSession().
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