Incident Rule that will trigger update to Contact
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I've just created our first transactional survey. I want to trigger it being sent with an incident rule that will recognize that the incident went from "not solved" to "solved" and was in any of 3 different queues. The users have asked me to not send a subsequent survey if the contact received one in the last 30 days. I thought I might do this by updating a "last survey date" custom field on the Contact. I could check this field in the rule before sending the survey. But I can't see how to set it. I'm assuming I would
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